Returns & Refunds Policy

At Pumpkin Carriage Jewelry, we take pride in offering authentic, high-quality vintage jewelry—each piece with its own unique history and charm. We understand that choosing vintage items online requires trust, so we strive to provide detailed product descriptions, accurate imagery, and transparent condition disclosures. This Returns & Refunds Policy outlines the terms for returning items purchased from our Website.

1. Eligibility for Returns

You may return an item for a refund or exchange within 14 days of receipt if:

- The item is in its original condition—unworn, undamaged, and free from alterations (normal inspection to assess quality is permitted).

- The item is returned with its original packaging, tags (if applicable), and proof of purchase (order confirmation email or receipt).

- The item is not personalized, engraved, or custom-modified.

- The item is not marked as "Final Sale" (clearly indicated on the product page).

2. Non-Returnable Items

The following items are not eligible for return or refund:

- Personalized or custom-altered vintage jewelry.

- Items that have been worn, damaged, or modified beyond normal inspection.

- Items returned after the 14-day window.

- Gift cards (digital or physical).

- "Final Sale" items (typically clearance or heavily discounted vintage pieces).

3. Faulty, Damaged, or Misrepresented Items

If you receive an item that is faulty, damaged during transit, or not as described in the product listing (e.g., incorrect materials, undisclosed damage, or misrepresented style), please contact us within 30 days of receipt. To resolve the issue, we will require:

- Photos/videos of the item (highlighting the fault, damage, or discrepancy).

- Photos of the original packaging (to assess shipping damage).

- A copy of your order confirmation.

Upon verification, we will offer one of the following solutions:

- Full refund to your original payment method.

- Exchange for a similar item (if available).

- Repair (where feasible for vintage pieces, e.g., fixing a loose gemstone or clasp).

We will cover all return shipping costs for faulty, damaged, or misrepresented items.

4. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer service team at pumpkincarriagefashionjewelry@outlook.com with your order number, the name of the item(s) you wish to return, and the reason for the return. We will respond within 2 business days with a Return Authorization (RA) number and return shipping address.
2. Package the item securely to prevent damage during transit (we recommend using the original packaging or a padded envelope for small vintage jewelry pieces). Include a copy of your order confirmation and the RA number in the parcel.
3. Ship the item back to us using a tracked, insured delivery service—especially for high-value vintage pieces. You are responsible for return shipping costs unless the item is faulty, damaged, or misrepresented. We are not liable for items lost or damaged in transit during return shipping.

5. Refunds & Exchanges

5.1 Refunds

- Once we receive and inspect the returned item (typically 3-5 business days after delivery to our warehouse), we will confirm eligibility for a refund.

- Refunds will be processed to your original payment method within 5 business days of approval. Please note that it may take 5-10 additional business days for the refund to appear in your account, depending on your financial institution.

- Shipping costs for the original order are non-refundable unless the return is due to our error (e.g., faulty item, misrepresentation).

5.2 Exchanges

- If you wish to exchange an item, please indicate this in your return request. We will hold the desired replacement item (if in stock) for 7 days while processing your return.

- If the replacement item has a higher value, you will be invoiced for the difference. If it has a lower value, we will issue a refund for the difference.

- If the requested replacement item is out of stock, we will offer a full refund instead.

6. Additional Terms

- You have a legal duty to take reasonable care of the item while it is in your possession. We may reduce your refund if the item’s value is diminished due to excessive handling, damage, or alteration.

- For international orders, customs duties and taxes are non-refundable. You are responsible for complying with local customs regulations for returns—failure to do so may result in the item being rejected or seized, and no refund will be issued.

- Vintage jewelry may have minor signs of wear consistent with its age (disclosed in product listings). These are not considered defects and do not qualify for a return unless the wear is significantly worse than described.

7. Contact Us

For questions about returns, refunds, or exchanges, please contact us at:

Email: pumpkincarriagefashionjewelry@outlook.com

Website: https://pumpkincarriagejewelry.com