Privacy Policy
This Privacy Policy ("Policy") applies to Pumpkin Carriage Jewelry ("we", "us", "our") and our website https://pumpkincarriagejewelry.com (the "Website"). It governs how we collect, store, use, disclose, and protect your personal information when you browse our Website, purchase our vintage jewelry products, engage with our content, or interact with our customer services. By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by the terms of this Policy.
- Information We Collect
We only gather personal information that is necessary to fulfill the specific purposes outlined in this Policy. The types of information we may collect include:
1.1 Personal Identifiable Information (PII)
- Contact & Shipping Details: Full name, email address, phone number, shipping address, and billing address provided when placing an order, creating a user account, or contacting our support team.
- Payment Information: Credit/debit card details, PayPal account information, or other payment method data. Please note that we do not store full credit card information on our servers—all payment data is processed and secured by trusted third-party payment processors.
- Order-Related Data: Details of your purchases, including product selections (e.g., vintage bracelets, brooches, earrings, necklaces, rings), order numbers, transaction dates, and purchase amounts.
1.2 Non-Personal Information
- Website Usage Data: IP address, browser type, operating system, device model, browsing history (e.g., pages visited, products viewed, time spent on specific listings), referral sources, and click-through patterns. This data is collected via cookies, web beacons, and similar tracking technologies to optimize website performance and user experience.
- Aggregated Statistics: Anonymous, aggregated data about product popularity (e.g., best-selling vintage brooches, hot-rated enamel earrings), customer preferences, and website traffic, which cannot be linked to any individual user.
1.3 Voluntarily Provided Information
- Communications: Content of emails, messages, or feedback you send to us (e.g., product inquiries, questions about jewelry maintenance—such as care for 24k gold-plated items, silver ear studs, or turquoise—or requests for collocation advice).
- Social Media Connections: Information you choose to share if you interact with our Instagram page or other social media profiles linked from the Website (governed by the privacy policies of those third-party platforms).
- How We Use Your Information
We use your personal information for the following legitimate business purposes:
- Process and fulfill your orders, including verifying payment, arranging shipping for your vintage jewelry, sending order confirmations, and providing delivery updates.
- Provide responsive customer support, addressing inquiries about orders, product conditions, sizing, maintenance, or returns.
- Improve our Website and product offerings by analyzing usage data to optimize navigation, enhance product descriptions (e.g., for vintage enamel, gemstone, or natural stone pieces), and curate new collections based on customer demand.
- Send marketing communications (with your explicit consent) about new vintage jewelry arrivals, hot and best-selling products, exclusive promotions (e.g., bundle discounts on jewelry sets), and helpful content such as collocation tips or jewelry care guides. You may unsubscribe at any time via the "unsubscribe" link in our emails.
- Prevent fraud, protect the Website from unauthorized access or misuse, and ensure compliance with legal obligations.
- Enforce our Terms & Conditions and resolve disputes.
- Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with the following trusted entities only as necessary to fulfill the purposes stated above:
- Third-Party Service Providers: Partners who assist in operating our business and delivering services, including:
- Payment processors (e.g., Stripe, PayPal) to securely process transactions.
- Shipping carriers (e.g., USPS, DHL) to deliver your vintage jewelry orders.
- Analytics tools (e.g., Google Analytics) to track website usage (data is anonymized where possible).
- Customer support platforms to manage inquiries efficiently.
These providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.
- Legal Authorities: If required by law, regulation, court order, or to protect our rights, property, or safety, or the rights and safety of our customers or others (e.g., responding to fraud investigations).
- Business Transitions: In the event of a merger, acquisition, sale of assets, or dissolution, your personal information may be transferred to the successor entity. We will notify you of any material changes to the ownership or use of your information.
- Data Security
We implement robust technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL (Secure Socket Layer) encryption for data transmission between your device and our Website.
- Secure storage systems with restricted access to authorized personnel only.
- Regular security audits and updates to our website and third-party service providers.
- Compliance with industry standards for payment processing (e.g., PCI DSS for payment data).
While we strive to maintain the highest level of security, no online platform is 100% secure. We cannot guarantee absolute protection against unauthorized access, hacking, or data breaches, and we shall not be liable for any damages resulting from such incidents beyond our reasonable control.
- Your Rights Regarding Personal Information
Depending on your jurisdiction (e.g., EU under GDPR, California under CCPA/CPRA, UK under Data Protection Act), you may have the following rights:
- Access a copy of the personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of your personal information, subject to legal obligations (e.g., retaining order records for tax purposes).
- Restrict the processing of your personal information in certain circumstances.
- Request data portability (a copy of your information in a structured, machine-readable format) to transfer to another service provider.
- Opt out of marketing communications at any time (you will still receive transactional emails, such as order confirmations).
- Withdraw previously given consent for the processing of your personal information (where processing is based on consent).
To exercise these rights, please contact us at pumpkincarriagefashionjewelry@outlook.com with your full name, email address associated with your account, and details of your request. We will respond to valid requests within the timeframe required by applicable law.
- Cookies & Tracking Technologies
We use cookies (small text files stored on your device) and similar tracking tools to enhance your browsing experience. Cookies help us:
- Remember your preferences (e.g., language, shipping country).
- Save items to your cart for future purchases.
- Analyze website traffic and optimize performance.
- Deliver personalized marketing content (with your consent).
You can manage your cookie preferences through your browser settings—most browsers allow you to block, delete, or disable cookies. However, disabling certain cookies may limit website functionality (e.g., inability to process orders or save cart items). For more information on cookies, visit www.allaboutcookies.org.
- Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will promptly delete such information. Parents or guardians may contact us to request the removal of their child’s information.
- Third-Party Links
The Website may contain links to third-party websites (e.g., social media platforms, partner sites). This Policy does not apply to those third-party sites. We are not responsible for their privacy practices or content, and we encourage you to review their privacy policies before providing any personal information.
- Policy Updates
We may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or technology. When updates are made, we will revise the "Last Updated" date at the top of this page. Your continued use of the Website after the updated Policy is posted constitutes your acceptance of the changes.
- Contact Us
For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Email: pumpkincarriagefashionjewelry@outlook.com
Website: https://pumpkincarriagejewelry.com